Key Responsibilities:1. User Training and On-boarding:-Provide one-on-one or group coaching and hand... Key Responsibilities:1. User Training and On-boarding:-Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform.-Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals.-Create user-friendly guides, videos, and FAQs to support self-learning.2. Stakeholder Management:-Serve as the primary point of contact for users, addressing queries and feedback regarding the apps/portals.-Work closely with department heads, doctors, nurses, administrative staff, and other stakeholders to ensure their specific needs are met.-Facilitate communication between the digital transformation team and end users, gathering input on potential improvements.3. Customer Success Strategy:-Design and implement a long-term strategy to ensure continued success and value delivery through the digital platforms.-Develop key performance indicators (KPIs) to measure success, such as user satisfaction, app adoption rates, and operational efficiencies.4. Adoption and Engagement:-Monitor usage data to track adoption and engagement levels, and devise strategies to increase user interaction with the platforms.-Identify and resolve barriers to adoption, ensuring the platforms add value to daily operations, enhance user experience and improve patient care.-Develop campaigns to encourage continued engagement and educate users on new features.5. Issue Resolution and Support:-Provide ongoing support to users, troubleshooting technical or usage issues in collaboration with the digital transformation team.-Ensure timely resolution of issues to maintain high levels of satisfaction and trust in the digital tools.6. Feedback and Continuous Improvement:-Regularly gather feedback from users to inform improvements and enhancements to the apps/portals.-Work with the digital transformation team and development teams to prioritize feature requests based on user input. Know More